Shipping & Support
What to expect once Drop 001 ships
Order Processing
Orders are packed and handed to the carrier within 1–2 business days of purchase.
Delivery Time
Exact delivery windows will be confirmed at checkout once our shipping carrier is finalized ahead of Drop 001.
Customer Response
Email us anytime — we reply to waitlist and order questions within one to two business days.
Shipping
Orders are processed within 1–2 business days of purchase. Exact delivery windows and rates will be confirmed at checkout once our shipping carrier is finalized ahead of Drop 001 — this page will be updated with firm timelines at that point.
You'll receive a tracking number by email as soon as your order ships.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, provided items are unworn, unwashed, and have their original tags attached.
- Email info@saintaveaz.com with your order number to start a return
- Items must be postmarked within 30 days of the delivery date
- Refunds are issued to the original payment method once the return is received and inspected
- There are currently no final-sale items — everything is eligible for return under this policy. If that changes for a future sale or clearance item, it will be noted on that product's page.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery at info@saintaveaz.com with photos of the item, and we'll sort out a replacement or refund.
Return shipping costs
For standard returns (change of mind, wrong size, etc.), the customer covers return shipping. If your order arrived damaged or incorrect, SAINT AVE covers the cost — see "Damaged or incorrect items" above.
Contact support
For anything else, reach us at info@saintaveaz.com — we respond within 24–48 hours.
This page is a starting template. Fill in the bracketed placeholders — especially final-sale terms and who covers return shipping — before publishing.